Service Policy

Please be aware that a credit card number is required to reserve your appointment.

Absolutely no charges will be billed to the card on file without notice or approval.

Payment is required at the end of the service visit.

Our goal is 100% customer satisfaction. We never want any client to leave H2T unhappy. However, in the event you find yourself unsatisfied please contact us within 48 hours of your service. We will be happy to make any necessary adjustments.

All service adjustments must be performed within two weeks of initial appointment & with the original team member or additional charges may be applied.

Cancellations & No Shows

Kindly provide at least 24 hours notice if you need to reschedule or cancel an appointment.

Our Service providers want to be available for your needs and the needs of all our clients. When a client does not show up for a scheduled appointment, another client loses an opportunity to be seen, and the Service Provider does NOT get paid.

Head to Toe Salon & Spa reserves the right to assess a fee of $25.00 for NO SHOW appointments.

We also reserve the right to terminate relations with any client that continually does NOT show up for scheduled appointments.

Thank you for being a valued client and for your understanding and cooperation as we institute this policies.

Return and Refund Policy

*Due to the current COVID-19 pandemic, we are temporary suspending all product returns.

Salon retail products, may be returned within 14 days of purchase and no more then 30% may be used for a retail credit.

No cash refunds are given on gift certificates or retail purchases.

We do not issue cash refunds on salon services. However, should you have any concerns about the service you have received in the salon, please notify us within 48 hours of your service.

Return Check Policy

We accept Visa, Mastercard, American Express, Discover, Cash or local personal checks. Please be aware there is a $35 return check fee.

Head to Toe Salon & Spa 207 West Tioga Street, Tunkhannock Pa. 18657 (570)996-5004